Privacy Policy

Last updated: 31 August 2026

1. Introduction

Rosy’s Event Design & Decor (“Rosy’s”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and, where necessary, share personal information when you visit our website, submit an enquiry, contact us, visit our showroom, request a quotation or otherwise interact with Rosy’s.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

2. Who We Are

Rosy’s Event Design & Decor is a Cape Town-based event design, décor and styling company providing services for weddings, corporate events, private celebrations, school events, floral styling, draping, décor hire and related event services.

Business name: Rosy’s Event Design & Décor
76 Broad Road Wynberg, Cape Town, South Africa, 7800
Email: admin@rosys.co.za
Telephone: 0217618771
Privacy / Information Officer contact: admin@rosys.co.za

3. Personal Information We May Collect

The type of personal information we collect depends on how you interact with us.

When you contact Rosy’s or submit an enquiry, we may collect information such as your name, surname, email address, telephone or WhatsApp number, event date, event type, venue, number of guests, event requirements, preferences, budget information and any other information you voluntarily provide.

If you become a client, we may also process information reasonably necessary to prepare quotations, contracts, invoices, payments, event planning documentation and communication relating to your event.

When you use our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, approximate location, referring website and information about how you interact with the website.

We will only collect personal information that is reasonably necessary for the purpose for which it is required.

4. How We Collect Personal Information

We may collect personal information directly from you when you complete a website enquiry or contact form, communicate with us by email, telephone, WhatsApp or social media, request a quotation, visit our showroom, enter into an agreement with Rosy’s, attend a consultation or otherwise provide information to us.

We may also receive limited information through website analytics, cookies, social media platforms and service providers used in operating our website and business.

5. How We Use Your Personal Information

We may use your personal information to respond to enquiries, prepare quotations and proposals, arrange consultations, communicate with you regarding your event, provide our services, manage bookings, contracts and payments, coordinate event-related requirements, provide customer support and maintain appropriate business and financial records.

We may also use information to operate and improve our website, understand how visitors use the website, improve our services and customer experience, protect our website and business from fraud or misuse and comply with legal, regulatory, accounting or contractual obligations.

Where permitted by law, we may use your contact details to communicate information about Rosy’s services, events, promotions or other relevant updates. You may opt out of direct marketing communications at any time.

We do not sell personal information to third parties.

6. Legal Basis for Processing

Rosy’s will process personal information only where there is an appropriate lawful basis for doing so.

Depending on the circumstances, this may include your consent, taking steps at your request before entering into an agreement, performing a contract with you, complying with a legal obligation or pursuing a legitimate business interest where this does not unjustifiably infringe your privacy.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website operate correctly, remember user preferences, understand website traffic and improve the browsing experience.

Some cookies may be essential for the operation of the website, while others may be used for analytics or marketing purposes.

Where non-essential cookies are used, visitors may be presented with a cookie consent notice allowing them to accept or manage applicable cookie preferences.

Depending on the final website configuration, third-party services such as Google Analytics, Google services, Meta or other website and marketing platforms may also place or access cookies.

You can also control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Event Photography, Video and Portfolio Content

As an event design and décor company, Rosy’s website and marketing platforms may feature photographs or video from events we have designed, styled or managed.

These images are primarily used to showcase Rosy’s décor, floral design, draping, tablescapes, furniture, styling and event-design work.

Where photographs or video contain identifiable individuals, Rosy’s will process and publish such material in accordance with applicable privacy requirements and the permissions, agreements or other lawful basis applicable to the particular event or content.

If you believe an image featuring you has been published in circumstances that raise a legitimate privacy concern, you may contact us at admin@rosys.co.za. We will consider the request in accordance with applicable law and any contractual or other rights relating to the material.

9. Sharing Personal Information

Rosy’s may share personal information with trusted third-party service providers where reasonably necessary to operate our business or provide services to you.

These may include website hosting and maintenance providers, email and communication providers, payment or banking service providers, accountants and professional advisers, event suppliers and service providers involved in your booking, cloud-storage providers, website analytics providers and other technology providers.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and securely.

We may also disclose personal information where required by law, regulation, court order or another lawful authority.

10. Third-Party Websites and Social Media

Our website may contain links to external websites or platforms such as Instagram, Facebook, WhatsApp, Google or other third-party services.

These websites and services operate independently from Rosy’s and may have their own privacy policies and data-processing practices.

Rosy’s is not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of any external services they use.

11. International and Cross-Border Processing

Some technology, website hosting, cloud-storage, analytics or communication service providers used by Rosy’s may process or store information outside South Africa.

Where personal information is transferred internationally, Rosy’s will take reasonable steps to ensure that the transfer and processing comply with POPIA and applicable data-protection requirements.

12. Protecting Your Personal Information

Rosy’s takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

While we take reasonable precautions, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a security compromise involving personal information, we will take appropriate action in accordance with our obligations under POPIA.

13. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain legitimate business records, resolve disputes or comply with legal, contractual, tax, accounting or regulatory obligations.

When information is no longer required and there is no lawful reason to retain it, it will be deleted, destroyed or de-identified where reasonably practicable.

14. Direct Marketing

Where permitted under applicable law, Rosy’s may occasionally communicate with existing or prospective clients regarding our services, promotions, events or other relevant information.

Where consent is required, marketing communications will only be sent after the appropriate consent has been obtained.

You may unsubscribe or object to receiving direct marketing communications at any time by using the unsubscribe mechanism provided, where applicable, or by contacting Rosy’s directly.

15. Your Rights

Under the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law, you have certain rights relating to your personal information.

Subject to any applicable legal limitations, you may:

• Ask Rosy’s to confirm whether we hold personal information about you.
• Request access to personal information that we hold about you.
• Request the correction or updating of personal information that is inaccurate, incomplete, misleading or out of date.
• Request the deletion or destruction of personal information where Rosy’s is no longer authorised or required to retain it.
• Object to the processing of your personal information in certain circumstances.
• Withdraw consent where our processing of your personal information is based on your consent.
• Object to receiving direct marketing communications from us.

Certain requests may be subject to legal, regulatory or contractual limitations. In some circumstances, Rosy’s may be required to retain information for a specific period or may have another lawful reason for continuing to process or retain it.

Requests relating to your personal information may be submitted to:

Rosy’s Event Design & Decor
Privacy / Information Officer
Email: admin@rosys.co.za

For your protection, we may need to take reasonable steps to verify your identity before providing access to personal information or processing certain requests.

16. Children’s Personal Information

The Rosy’s website is not directed at children and is not intended to knowingly collect personal information directly from children without appropriate authorisation.

As Rosy’s provides event design and decor services for school events, family celebrations, weddings and other functions where children may be present, photographs, videos or other event-related material may occasionally include children.

Where Rosy’s processes the personal information of a child, we will do so in accordance with POPIA and other applicable South African law. Where required, appropriate consent or authorisation will be obtained from a parent, guardian or other competent person.

Rosy’s will take reasonable steps to ensure that children’s personal information is handled carefully, appropriately and only for legitimate purposes connected with our services, portfolio, marketing activities or legal obligations.

17. Complaints

If you have any questions or concerns regarding how Rosy’s collects, uses, stores or protects your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

Privacy-related enquiries or complaints may be submitted to:

Rosy’s Event Design & Decor
Privacy / Information Officer
Email: admin@rosys.co.za

You also have the right to lodge a complaint with the Information Regulator (South Africa) if you believe that your personal information has been processed in a manner that does not comply with POPIA.

Information Regulator (South Africa)

Telephone: 010 023 5200
Toll Free: 0800 017 160
General Enquiries: enquiries@inforegulator.org.za
POPIA Complaints: POPIAComplaints@inforegulator.org.za

Physical Address:
Woodmead North Office Park
54 Maxwell Drive
Woodmead
Johannesburg
South Africa

Postal Address:
P.O. Box 31533
Braamfontein
Johannesburg
2017
South Africa

Complaints may also be submitted electronically through the Information Regulator’s official eServices portal.

18. Changes to This Privacy Policy

Rosy’s may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology or legal requirements.

The latest version will be published on this website and the “Last updated” date will be amended accordingly.

19. Contact Us

For questions about this Privacy Policy or how Rosy’s handles personal information, please contact:

Rosy’s Event Design & Decor
76 Broad Road, Wynberg, Cape Town, South Africa, 7800
Email: admin@rosys.co.za
Telephone: 021 761 8771